We have a fleet of vehicles which you may see driving on our roads. The purpose of these vans and their activities is to survey roads and infrastructure, essentially mapping the built environment around us.
They are all clearly marked with the Gaist logo and colours that you will see in numerous places on our website and other media activities and outlets.
All of our vehicles are fitted with safety tracking devices so we know what our vehicles are doing at all times – we take public safety and the safety of our staff very seriously. All our staff receive extensive training and are required to uphold the highest standards of conduct when driving our vehicles. All our vehicle activity is regularly monitored and reviewed to ensure driving activity is consistent with best practice and to ensure we conduct our surveying activities as safely as possible – where we find this has not been adhered to we undertake internal investigations and retraining of staff when necessary.
If you have cause to highlight a situation in which our vehicles not have been driven in accordance with our high standards then please let us know and we will review our on board vehicle logs and image capture records to see how improvements can be made.
We do not capture or hold personal data of any kind that could encroach on your personal privacy or that could be used for identification purposes. Everything we aim to capture is related to physical infrastructure and the roadscape, any incidental data collected that might be used to the contrary is deleted or obscured by real people in our Digital Services Team based in our Skipton office. The data that we collect and keep is held in secure servers accessible only by us in locations across the UK. We regularly review the latest GDPR policy, have certificated GDPR training for relevant staff and our CEO regularly reviews any policy changes with the Information Commission Office. Furthermore, each month at our board meetings GDPR matters relating to image capture are reported on and reviewed.
Data requirements vary between our customers and may include road condition, identification of road defect locations over large road networks (both urban and rural), repairs to roads (to ascertain the quality of these repairs), condition of roadside assets such as lighting columns, telegraph poles, telecommunication cabinets, access locations to utilities in rural areas (covered by Wayleave agreements that utilities companies have – often agreed historically), road marking condition, asset inventory collection for management purposes but generally we are looking at road connected items.
The mainstay of our clients are Local Authorities/Utility and Telecoms companies/Geospatial companies/Windfarm operators and others as you will see elsewhere on our website- please see our News and Events and Case Studies pages detailing how we work with some of these companies. A good example is in the case of certain clients wishing to know the condition of the assets they are responsible for maintaining (local roads in the case of a Local Council/Authority, for example) and we will go out and survey these assets in order to accurately and efficiently provide them with the up-to-date information and analysis they require.
We do not pass any of the information we hold to agencies or third parties that are interested in personal data or information.
This normally means we are surveying assets owned by Local Authorities and/or Utilities companies in the vicinity (often under Wayleave permission) – we do not set out to survey private property or assets unless it is as the result of explicit prior agreement with the relevant asset owners. There are occasions when GPS faults, incorrect locations supplied by clients or basic human error means our survey vehicle ends up on private land- we understand this can be concerning but is usually not intentional.
If you think we’ve accidentally been on your property and you don’t think it’s to do with visiting a utility asset or local authority route (including roads that might have a public right of way) then please don’t hesitate to contact us.
If it is a genuine error we are happy to delete any imagery, please contact us via email@example.com if you have any concerns.